Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you will not find anywhere else.

This certificate includes two courses, Keys to Customer Service (April 5-30, 2021), and Extraordinary Customer Service (May 3-28, 2021), and costs $245.00.

Sponsor(s)
Office of Continuing & Professional Education
Audience
Community Adults, VCU Alumni, VCU Faculty, VCU Staff, VCU Students
Contact Information
VCU OCPE
8048281322
ocpe@vcu.edu
Special Needs
VCU OCPE
8048281322
ocpe@vcu.edu